My GiantEagleListens Story
The other day, I was unloading groceries after a quick run to Giant Eagle. You know that feeling when you've already carried too many bags up from the car, and you just want to collapse on the couch? That was me. I tossed the crumpled receipt on the counter, figuring it would join the pile of paper I never look at again.
But before I walked away, I noticed something printed at the bottom: an invite to visit Survey3.medallia.com/ge. It was for their GiantEagleListens survey. I paused, receipt still in hand, and thought, "Do people actually do these?"
Normally, I'd say no. But I'd had kind of a mixed shopping trip that day. The bakery smelled amazing, the produce looked great, but checkout? Ugh. Let's just say the line was not moving. So I figured—why not tell them?
Why Giant Eagle Wants to Hear from Us
Giant Eagle isn't some little corner shop—it's a supermarket chain with stores across Pennsylvania, Ohio, and a few other states. It's one of those places that's always been around, kind of woven into everyday life. For me, it's where I grab milk and bread but also where I stock up on stuff for holidays.
With stores that big and busy, things slip sometimes. Maybe the salad bar isn't stocked, maybe the cashier is overwhelmed, maybe the bathroom needs attention. That's why they run GiantEagleListens. It's their way of saying, "Tell us what your shopping trip was like so we can fix it (or keep doing what works)."
The link—Survey3.medallia.com/ge—is where it all happens.
My First Time Filling It Out
So that night, after groceries were put away, I sat down at the kitchen table with the receipt and my laptop. The site was easy to pull up.
- First screen: asked for the survey code (printed right on the receipt).
- Next: confirm store location and date.
- Then came the questions. Things like: Was the store clean? Did I find what I needed? How friendly were the employees? Was checkout smooth?
I clicked through, trying to be honest. I said the produce looked fresh and the bakery section smelled like heaven. But I also mentioned the wait at checkout—ten minutes in line for three items is just too long.
At the end, there was a comment box. I gave a shoutout to the employee who helped me find a weird spice I couldn't locate. Little things like that deserve credit.
And that was it. Done in maybe seven minutes.
The Step-by-Step If You Want to Try
Alright, so if you're curious about this whole GiantEagleListens thing, here's exactly how it works. Honestly, it's not rocket science, but I'll spell it out so you know what to expect before you sit down with your receipt.
1
Hold onto that receipt
Don't crumple it up or let it disappear in your car cupholder (been there, done that). The little survey invite is printed at the bottom, and without it, you can't even start.
2
Head to the survey site
Open your phone or laptop, type in Survey3.medallia.com/ge, and you'll land on the GiantEagleListens homepage. It's a simple site, you can easily reach the site by clicking the buttom above.
3
Pick your language
You'll get to choose English or Spanish. Nice and easy—just click whichever makes sense for you.
4
Enter the survey details
This is where the numbers on your receipt come into play. You'll be asked for the store number, date, and time of your visit. It's all right there on the slip—you just have to type it in.
5
Answer the questions
Now the fun (well, sort of) begins. You'll go through questions about store cleanliness, stocked shelves, employee friendliness, and checkout speed. You can usually answer with ratings, like "very satisfied" to "not satisfied at all."
6
Use the comment box
Don't skip this part! This is where you can be specific. If you want to call out an employee who went above and beyond, here's your chance. Or if something really bugged you, write it here. The detail helps them know exactly what worked and what didn't.
What happens next?
You won't see instant fireworks or anything, but your responses go into their system. Managers and teams actually review this feedback to make changes. So even though it feels small, it can have a real impact on your next visit.
The Rules (Boiled Down)
It's not complicated, but here's the gist:
- You need a valid Giant Eagle receipt with a survey invite.
- Usually, you've got to complete it within a few days of shopping.
- One survey per receipt.
- Employees (and family) can't participate.
That's pretty much it.
What They Ask (and Why It Feels Real)
The questions aren't just yes/no. They actually make you think about your trip. Stuff like:
- Did the shelves look stocked?
- Was the store clean and organized?
- Were employees polite and helpful?
- How was checkout speed?
- Would you recommend Giant Eagle to others?
It's not just complaints, either. You can highlight positives—like the deli worker who sliced your turkey just the way you asked.
Why I'll Keep Doing It
Here's the thing: filling out the survey didn't feel like a waste. For one, it was quick. But also—I've noticed changes. After I mentioned long lines one week, a couple trips later, more registers were open at that same store during peak hours. Maybe that was coincidence, but it made me feel like my voice counted.
And honestly, I like giving credit where it's due. Giant Eagle employees work hard. If I can shout out a cashier who smiled even during the rush, that feels good.
What You Get for Finishing the Survey
Now, I know what you're probably thinking: "Okay, but do I actually get anything for this?" The answer is yes. When you finish the GiantEagleListens survey at Survey3.medallia.com/ge, you're entered into their sweepstakes for a chance to win a $2,000 Giant Eagle gift card.
It's not like they just hand you free groceries instantly, but that prize is nothing to sneeze at. Imagine knocking a huge chunk off your grocery bills just for spending ten minutes answering a few questions about your last trip. Even if you don't win, you still get the satisfaction of knowing your feedback counts—but let's be real, the shot at $2,000 in groceries makes it a whole lot sweeter.
💰 Sweepstakes Prize
$2,000 Giant Eagle Gift Card
Complete the survey at Survey3.medallia.com/ge for your chance to win!
A Little About Giant Eagle
For anyone not from around here: Giant Eagle started back in Pittsburgh in 1931. It grew from a small family-run business into one of the biggest privately owned supermarket chains in the country. Today, they've got grocery stores, pharmacies, and even fuel perks through their GetGo stations.
So yeah—they're not just a grocery store. They're part of the community. Which makes sense why they'd care what their shoppers think.
Final Thoughts
That crumpled receipt I almost tossed turned out to be my way of speaking up. The Survey3.medallia.com/ge GiantEagleListens survey isn't complicated, it's not a scam, and it doesn't take forever. It's just a chance to say, "Here's what my shopping trip was like."
Next time you're unpacking your bags and see that little line at the bottom of your receipt, maybe don't throw it out right away. Log on, take a few minutes, and share your thoughts. It might not change the world, but it could make your next Giant Eagle trip just a little bit better.